Theresa collecting the Merc (Aug 2020)
- Mark Grahame
- Jan 28, 2022
- 2 min read
This is Theresa's A250 and I have to admit:
a. I've bought many cars in my life for me AND for Doctors;
b. I've never bought a Merc (always thought out of my price bracket.. but have owned SAAB, Beamer et al);
c. this was a LOT of FUN!
Here's the expression from T on taking delivery. Love that smile and inner contentment!
I have to admit:
a). I should have EXPLORED MERC earlier in my life; and
b). this vehicle is extraordinary
That said, we have a funny story.
Theresa had an Audi.
Time to change it over.
Left T to research which vehicle she wanted.
T found a Merc 180.
I looked at the vehicle and specs online and looked FABULOUS.
So we both went to Merc Newstead.
Looked at this vehicle which was amazing.
The customer service agent was polite, professional, spent lots of time with us, keen to do business.
We showed him our Audi trade.
Negotiated the price.
He went to his sales manager.
Negotiated the price.
He went back to his sales manager.
Negotiated the price.
He went back to his sales manager.
AND REPEAT.
He returned.
We sat overlooking the river and he advised there was no margin to move.
We pointed out the building, the fittings, the view.
And that clearly there was lots of margin.
He went back to the sales manager (we think visit #6!)
Could not do the deal.
That was a 3 hours exercise.
So we politely "walked out". Went to Audi. Absolutely "underwhelmed".
Visited Beamer. Sigh. Nothing like the Merc either.
So went back to Merc.
Exited the lift and spotted the same customer service agent. He very politely came over. "We're here to do a deal!".
Back to square one.
Back to the sale manager.
Done Deal! WOW.
Paid the deposit.
Got home.
Then figured out:
a). it was the wrong car
b). we had purchased the same style BUT 2 models up. An A250 instead of an A180.
AND THE BEST CAR WE HAVE EVER OWNED.
First service experience with Merc. BEST EVER.
We will replace this in 3 years time MOST LIKELY with another Merc.
The features, the quality, the service are just too tempting to resist!
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